服务台解决方案不仅仅是门票.

Let us show you how the service desk has evolved to better support your business needs.

A robust 和 mature IT service desk solution can help your organization simplify 和 automate service requests, 减少支持工作负载, 和 provide your employees with an exceptional service experience.

在服务台, 特别是在它, 代表IT为员工提供的支持, 或最终用户, 为其产品和服务. 根据 ITIL的解决方案 方法, the service desk is an element of the overall service management structure that serves as a single point of contact between employees 和 IT technicians. 本质上, the IT service desk is the place your employees go when they have questions about (or issues with) the tools 和 software they need to do their jobs.

The IT service desk is primarily responsible for managing incidents, 响应和解决用户(员工)问题和请求, 和 facilitating communication across all departments 和 employees.

服务台可以支持的其他领域包括:

  • 员工入职/离职
  • 合约及采购订单管理
  • 许可证合规管理
  • 风险管理
  • 供应商管理
  • 国际化和全球化

万博体育的ITSM解决方案的好处

服务台的历史

服务台的历史

The IT service desk of the past was fundamentally different than its present-day form. Initially established as a function to support 和 fix IT issues, it was much more focused on the technology involved rather than the people using the technology. 随着技术的融合, 客户和用户体验, 业务流程是通过数字化转型来发展的, the IT service desk is becoming a key element of greater business processes. This will continue to be the case as the best practices honed in IT over the last few decades make their way into other departments within the organization that also function as service providers, 喜欢人力资源, 设施, 和更多的. All of this has significant impact on the factors one should consider when looking for an ITSM的解决方案.

智能技术提高效率

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智能技术提高效率

与智能技术整合到服务台, your IT staff can focus their efforts on significant business priorities rather than spending time on mundane, 耗时的任务. 自动化ticket-routing, AI-powered聪明的建议, 和 machine learning capabilities help ensure your IT service desk is able to efficiently 和 effectively deliver services across the organization.

创造积极的员工敬业度

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创造积极的员工敬业度

Modern IT service desk solutions enable organizations to provide a more meaningful employee experience through streamlined service management capabilities. The best way to start improving employee engagement is through the most prominent employee-facing function of IT: the service desk. Provide employees with convenient access to the resources they need, 包括自助服务解决方案, 通过Slack和Gmail等工具进行集成, 即时聊天, 和移动.

ITIL最佳实践

ITIL最佳实践

使用ITIL设计的框架, a mature IT service desk solution can utilize best practices to better equip your organization to manage problems, 变化, 以及事件管理之外的释放.

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